If you were a superhero, who would you be and why?

Do you have issues with your Google Maps listing?

Mastering customer service is a fine art and given my experience in this area, I have never come across an individual who has really nailed it.

I had the pleasure of attending a Business Chicks breakfast in Sydney yesterday, I always love attending these breakfasts. The room is filled with passionate people, happy and excited to listen to the inspirational speaker – it is a real buzz. I am a member of Business Chicks myself but was invited by Commbank to attend and of all the Business Chicks speakers I have heard this was one that touched me to my core. The speaker was Janine Shepherd and to say I was amazed and incredibly inspired is an understatement.

A couple of months ago, I wrote a blog post on the importance of Corporate Culture and what we intend to create within our business. It was at this time that I also started to research recruitment processes and techniques that would assist us in selecting candidates that were the perfect cultural fit for our organisation and, as Jim Collins recommends, get the right people on the bus. Often easier said than done.

By definition: The distinctive ethos of an organization that influences the level of formality, loyalty, and general behaviour of its employees.